Support Center

We're here to help — before and after your purchase.

Average first response: under 24 hours on business days

Contact channels

Every GetVitalMe purchase includes access to our customer support team. Choose the channel that suits you — email is the fastest way to reach us and creates a written record of your request.

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Email support (primary channel)

support@getvitalme.com
For access issues, billing questions, refund requests and technical help.
Hours: Monday–Friday, 9am–6pm (BRT / UTC-3)
Response target: within 24 hours on business days.

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In-app help

Inside our apps you'll find onboarding guidance and content walkthroughs. If anything isn't working as expected, email us with a screenshot and the device you're using — it helps us fix things faster.

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Individual support per app — your own ticket

Every GetVitalMe app has its own dedicated support queue. Each message opens a ticket tracked to resolution: reply on the same thread anytime and your full history stays attached. Put the app name (e.g. Neurodyne, Sabor Sin Culpa) in the subject so your ticket lands in the right queue immediately.

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Soporte en español

¿Compraste Sabor Sin Culpa? Escríbenos en español a support@getvitalme.com — nuestro equipo responde en tu idioma, con los mismos plazos y la misma garantía de 30 días.

To help us help you faster, include in your message: (1) the name of the app your question is about, (2) the email address you used at checkout, (3) your order number or purchase date, and (4) a short description of the issue. For technical problems, a screenshot and your device/browser model are very helpful.

Frequently asked questions

Most requests fall into one of these categories. If your question isn't here, just email us.

I purchased the app but didn't receive my access. What do I do?
Access is delivered automatically by email within minutes of a successful payment. First, check your spam/junk and Promotions folders for an email from GetVitalMe. If you still can't find it after 15 minutes, email support@getvitalme.com with the email address used at checkout — we will locate your order and resend your access the same business day. A typo in the email address at checkout is the most common cause, and we can correct it for you.
How do I log in to Neurodyne?
Open the access link from your welcome email and sign in with the email address you used at purchase. Your login works on any device — phone, tablet or computer. If you've forgotten which email you used or the login isn't accepted, contact support and we'll verify your purchase and restore your access.
How do I install the app on my phone?
Neurodyne is a progressive web app, so there's nothing to download from an app store. On iPhone: open the app in Safari, tap the Share button, then "Add to Home Screen." On Android: open the app in Chrome, tap the menu (⋮), then "Add to Home screen" or "Install app." The app icon will then appear on your home screen like any other app.
How do I request a refund?
Email support@getvitalme.com within 30 days of your purchase with the subject "Refund request" and the email address used at checkout. That's it — no forms, no justification required. Refunds are issued to the original payment method, normally within 5–10 business days depending on your bank or card issuer. Full details are in our Refund Policy.
I see a charge from GetVitalMe I don't recognize.
Please contact us before disputing the charge with your bank — we resolve billing questions quickly, and a direct refund reaches you faster than a chargeback process. Email us the charge amount, date and the last 4 digits of the card, and we will identify the order and either explain the charge or refund it if appropriate.
Will I be billed again after my purchase?
No. Neurodyne is sold as a one-time purchase. Any optional add-ons are only charged if you explicitly select them at checkout, and their prices are always displayed before payment. GetVitalMe does not enroll customers in hidden subscriptions.
The app isn't loading or something looks broken.
First try refreshing the page or closing and reopening the app. If the issue persists, email us with: the device and browser you're using (e.g., iPhone 14 / Safari), a screenshot of the problem, and what you were doing when it happened. Our team investigates every technical report and will keep you updated until it's resolved.
I own more than one GetVitalMe app. Do I open one ticket or several?
One ticket per app, please — each product has its own support queue, and separate tickets get each issue to the right specialist faster. Just send one email per app, naming the app in the subject line. Your purchases are all linked to your checkout email, so we can see your full history either way.
Can I change the email address on my account?
Yes. Email support from your current address (or with proof of purchase) telling us the new address you'd like to use, and we'll update your account and confirm once it's done.

Our support commitment

We keep a written record of every support conversation, deliver every product we sell, and honor every valid refund request within our published policy. Support is provided in English and Spanish, with an individual ticket queue per app. If you are not satisfied with how a request was handled, reply to the same email thread asking for an escalation and a senior team member will review your case.