The short version: every GetVitalMe purchase is covered by a 30-day, unconditional money-back guarantee. Email support@getvitalme.com within 30 days of purchase and we will refund you in full — no questions asked, no forms, no hoops.
We want every customer to buy with complete confidence. If you are not satisfied with your purchase for any reason — or for no reason at all — you may request a full refund within 30 calendar days of the purchase date. This guarantee applies to the main product and to any optional add-ons purchased in the same order.
You do not need to explain why, return anything, or complete any program requirements. Access to a digital product does not disqualify you from a refund within the guarantee window.
You may also request a refund by replying to any order or delivery email we have sent you.
Refunds are always issued to the original payment method used for the purchase. Once processed on our side, the refund typically appears on your statement within 5–10 business days, depending on your bank or card issuer. If more than 10 business days have passed and the refund has not appeared, contact us and we will provide the refund reference so you can follow up with your bank.
Upon refund, access to the purchased product is deactivated.
Requests received after the 30-day window are not covered by the guarantee, but we review them case by case — particularly where there was a technical problem, a duplicate charge or a billing error on our side. Duplicate charges and billing errors are always refunded in full, regardless of when they are reported.
If you see a charge from GetVitalMe that you do not recognize, please contact us at support@getvitalme.com before opening a dispute with your bank. We can locate the order, explain the charge, and — where appropriate — refund it directly, which is faster for you than the chargeback process. We investigate and respond to every billing inquiry.
This policy does not limit any non-waivable rights you hold under the consumer-protection laws of your country of residence, including the Brazilian Consumer Protection Code (Law 8.078/1990) and, where applicable, EU or US consumer law. Where local law grants you broader rights, those rights prevail.
Questions about this policy can be sent to support@getvitalme.com.
GetVitalMe — a brand operated by A FREQUENCIA LTDA
CNPJ 63.985.475/0001-02
Rua do Marceneiro, 451 — Planalto, Uberlândia – MG, 38413-201, Brazil